Compliance & Governance India DPDP Act 2023 & IT Rules 2021

Legal Hub.

Welcome to the official legal repository for Navigo Software Solutions. Review our Privacy Policy, Website Terms of Use, and Grievance Redressal procedures in one unified, transparent place.

Last Updated: July 2026

Entity: Navigo Software Solutions

Coverage: www.navigosoftwares.com

Contact Team

Official Policy Document

Website Privacy Policy

Last Updated: July 2026 • Scope: navigosoftwares.com • Host: Netlify (HTTPS/TLS)

Introduction & Scope

This Privacy Policy explains how Navigo Software Solutions ("Company," "we," "us," or "our") handles visitor information when you visit our website at www.navigosoftwares.com (the "Website").

This Policy applies solely to our public website pages (such as Home, Products/Services, Case Studies, and About). Our software products and third-party links are governed by their own respective privacy policies.

Information We Collect

Information You Provide Directly

We do not collect personal data on our Website through embedded forms. If you choose to contact us using the email links on our site (mailto: links), we receive only the information you voluntarily provide in your email message (such as your name, email address, and message content).

Information Collected Automatically

We do not track, collect, or analyze your personal data, browsing behavior, or usage metrics when you visit our Website. Basic technical log data (such as IP addresses) processed by our web hosting provider strictly for serving webpage files is handled per standard web protocols and is not logged, analyzed, or retained by us for tracking or analytics.

How We Use Your Information

Because we do not track or collect visitor data through our Website, the only data we process is the communication you send us directly via email. We use that information solely to:

Respond to your inquiries, demo requests, or support questions.
Communicate with you regarding your business requests.

We do not sell, rent, or trade your personal information, nor do we use it for direct marketing without your explicit consent.

Cookies & Tracking Technologies

Zero-Cookie Guarantee: Our Website does not use cookies, analytics scripts, tracking pixels, or third-party tracking tools. Because we do not deploy non-essential cookies, no cookie consent banner is required to browse our site.

Data Sharing & Hosting

We do not sell or share personal data. Our Website is hosted via:

Web Hosting Provider: Netlify (Netlify, Inc.)

Netlify acts solely as our infrastructure and hosting provider to serve site content over secure channels (HTTPS). We do not deploy any third-party analytics, marketing, or advertising services. We may disclose email correspondence only if required by law or legal process.

Data Security & Storage

We maintain appropriate technical security measures (including HTTPS/TLS encryption across the site) to secure the transmission of our Website content. Emails sent to us are retained only as long as necessary to address your inquiry or maintain our business relationship, unless a longer retention period is required by applicable law.

Your Rights

Depending on your location (including rights under India’s Digital Personal Data Protection Act, 2023 [DPDP Act 2023] where applicable), you have the right to:

Access any personal data you have provided to us via direct communication.
Request correction or updating of your personal information.
Request the deletion of your personal communication data.

To exercise any of these rights, please contact us at grievance@navigosoftwares.com or contact@navigosoftwares.com.

Children's Privacy

Our Website is intended for general commercial audiences and is not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

Contact Us & Grievances

If you have questions or concerns regarding this Privacy Policy or your data, please contact us: contact@navigosoftwares.com.

For formal complaints, dispute resolution, or to reach our designated Grievance Officer, please refer to our Grievance Redressal Policy.

Official Legal Agreement

Website Terms of Use

Last Updated: July 2026 • Scope: navigosoftwares.com • Governing Law: India

1. Acceptance of Terms

These Website Terms of Use ("Terms") govern your access to and use of the website at www.navigosoftwares.com (the "Website"), operated by Navigo Software Solutions ("Company", "we", "us", or "our").

By browsing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

2. Use of the Website

The Website is provided to share information about the Company and its products and accept inquiries. You agree to use the Website only for lawful purposes.

3. Acceptable Use

You agree not to:

Use the Website in violation of any applicable law
Attempt to gain unauthorized access to the Website, its forms, or any connected systems
Scrape, crawl, or harvest content from the Website beyond normal browsing and standard search-engine indexing
Submit false, misleading, or malicious content through any Website form (contact, inquiry, careers, etc.)
Interfere with or disrupt the Website's operation (e.g., malware, denial-of-service attempts)

4. Intellectual Property

All content on the Website — including text, graphics, logos, and the Company's branding — is owned by or licensed to the Company and protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from Website content without our prior written consent, other than for personal, non-commercial reference.

5. Third-Party Links

The Website may link to third-party sites (e.g., social media, partner sites). We are not responsible for the content or practices of any linked third-party site.

6. Disclaimers & Limitation of Liability

THE WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE.

Information on the Website (including about our products, pricing, or company details) is provided for general informational purposes and may change without notice; it does not constitute a binding offer unless expressly stated.

7. Changes to These Terms

We may update these Terms from time to time; the "Last Updated" date above reflects the most recent revision. Continued use of the Website after changes constitutes acceptance.

8. Contact Information

If you have any questions, concerns, or requests regarding this Terms , please contact us at contact@navigosoftwares.com.

For formal complaints, dispute resolution, or to reach our designated Grievance Officer, please refer to our Grievance Redressal Policy.

Statutory Policy & SLA

Grievance Redressal Policy

Navigo Software Solutions — Website & All Products • Last Updated: July 2026 • Website: www.navigosoftwares.com

Purpose

This Grievance Redressal Policy sets out how Navigo Software Solutions ("Company") receives, processes, and resolves complaints or grievances from users of the Website and the Company's products, in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, to the extent applicable to the Company.

Who Can File a Grievance

Any user of the Website, or any products made by Navigo Software Solutions — may file a grievance regarding:

Privacy or data-handling concerns (e.g., incorrect data, a deletion request, unauthorized use of personal data)
Content-related complaints (e.g., objectionable content)
Breach of the applicable Terms of Service or Terms of Use
Any other grievance connected to use of the Website or products

Grievance Officer

In accordance with applicable law, the Company has appointed the following Grievance Officer:

Designated Grievance Officer

Levin Xavier

Grievance Officer • Navigo Software Solutions

Email: grievance@navigosoftwares.com

Contact Number: +91 70123 29644

Physical Postal Address

Navigo Software Solutions,
114/3 89/4 Door 7/528
Manayath (H), Nayarambalam,
Near Lobelia HSS,
Pin: 682 509,
Kerala, India.

How to File a Grievance

A grievance may be submitted by:

Emailing the Grievance Officer: Send an email to grievance@navigosoftwares.com with a clear description of the issue and any supporting details (screenshots, account/album identifiers, dates).
Writing to the Company's registered address above: Mail physical notices to our official postal address in Nayarambalam, Kerala.

Acknowledgment & Resolution Timelines

We adhere to strict turnaround timelines for reviewing and settling complaints:

24 – 72 Hours

Acknowledgment of Receipt

Formal written confirmation sent upon receiving your submitted grievance.

Within 15 Days

Resolution / Substantive Response

Complete investigation, finding communication, and redressal of the grievance.

IT Rules 2021

Content Removal Requests

Handled strictly in accordance with applicable statutory law and prescribed removal timelines.

If a grievance requires more time to investigate thoroughly, we will inform the complainant of the delay and the expected resolution timeframe.

Confidentiality

Grievances are handled confidentially, and information shared in a grievance is used solely for the purpose of investigating and resolving it, consistent with our Privacy Policy.

Scope Across Products

This Grievance Redressal Policy applies uniformly across the Website and all Products made by us. Each product's own Terms of Service and Privacy Policy reference this Policy rather than restating a separate grievance process, to avoid inconsistent timelines or contact details across documents.

Policy Updates

This Policy may be updated from time to time to reflect changes in applicable law or our internal processes. The "Last Updated" date above reflects the most recent revision.